Privacy Policy

Privacy policy and cookie management

Prosolar.lu respects your privacy and is committed to protecting and processing your personal data in accordance with current data protection legislation and good data processing practice.

In this privacy statement, we explain in detail how we, as the controller, process your personal data.

1. Identity and contact details of the controller :

ThermoElectroPol S.à r.l.
7A, rue Principale
L-6165 Niederanven
Luxembourg

Tel: +352 621 314 465
E-mail: info@prosolar.lu

Trade register: B222023
NACE code: 43.220

2. Scope of application

This privacy statement explains how Prosolar.lu collects and processes your personal data:

  • when you use the Prosolar.lu website (the “Website”) or any online functionality or application form;
  • for the purpose of sending you communications and/or invitations;
  • in connection with the submission of an online loan application.

3. Data collected by Prosolar.lu

For the purposes mentioned in this privacy statement, the personal data we may collect includes the following information:

When you use the Website or any online functionality or application form:

  • your name and email address ;
  • your phone number and address in some cases.

When you submit an online application:

  • contact person information ( name, email address and phone number);

Please note that when using the Website, Prosolar.lu automatically collects the following information through cookies and browsing data: HTTP protocol elements and search terms.

4. Processing of your data by Prosolar.lu

The term “processing” must be interpreted in a very broad sense and may concern any operation or set of operations applied to personal data or sets of personal data, whether or not carried out using automated processes (e.g. collection, recording, organization, storage, consultation).

5. How and for what purposes does Prosolar.lu collect and process your data?

Prosolar.lu may collect and process your personal data for the following purposes

  • for the purpose of sending you newsletters, which may be of interest to you;
  • when you send us a request via the Website, in order to process your request and provide you with an appropriate response;
  • when you use the Website, to improve the quality and efficiency of our Website and to make your access to the web pages faster and easier;

6. Retention of your data

Prosolar.lu adopts reasonable and appropriate technical and organizational security measures in order to (i) keep your personal data in secure databases or systems with limited access and (ii) protect it against loss and alteration, misuse, destruction and access by unauthorized persons. Please note that some of the databases or systems used by Prosolar.lu may be located and/or maintained by third party service providers located within or outside the European Union. Your personal data will only be disclosed to them if Prosolar.lu considers that they provide appropriate guarantees with regard to the confidentiality, security and protection of your data.

7. Duration of conservation of your data

Your personal data will be kept by Prosolar.lu :

  • as long as necessary for the purpose(s) for which it was intended;
  • as long as the law permits or requires.

8. Right of access, rectification and request for deletion of your data

You have the right to access, rectify and/or request the deletion of your personal data at any time as well as to restrict or object to the use of your personal data for the purposes mentioned above.

You may also withdraw your consent to receive communications or invitations at any time by sending an e-mail to info@prosolar.lu .

Please note that these rights are not always absolute and that Prosolar.lu may not be able to respond to some of your requests.

9. Modification of the present declaration relating to the respect of the private life

Prosolar.lu reserves the right to modify this privacy statement from time to time to reflect changes in the law, our data collection and practices, and to ensure that it is accurate, complete and up-to-date. We encourage you to check this Privacy Statement from time to time.

10. Contact

You can address all your questions and requests regarding the processing of your personal data by Prosolar.lu to info@prosolar.lu .

11. Complaints

For all complaints and claims, you can always contact us or the National Commission for Data Protection (the “CNPD“).